Booking Terms & Conditions
Any person booking and/or visiting The Real Mary King’s Close does so subject to the following conditions. Please review our terms and conditions carefully before making a booking.
Book your tour
Please read the terms and conditions carefully before booking your tour.
- Payment: All tickets are non-refundable. Full pre-payment must be made for all people visiting The Real Mary King’s Close.
- Standard Tickets: You can change the date and time of your booking up to 9am on the day of your visit for an additional £15 admin fee per booking by contacting us. The transfer of your booking is subject to availability and cannot be used for any special events or products from our shop. You can reschedule your visit to a date within the next 12 months. Please note, all tickets booked using a discount code are non-transferable.
- Semi-Flexi Tickets: You can change the date and time of your booking for free up to 48 hours prior to your visit by contacting us. Up to 2 free changes per ticket. If the request is made after the 48 hours’ notice, but prior to 9 am on the day of your visit, we can still change your ticket for a £15 rebooking fee. The transfer of your booking is subject to availability and cannot be used for any special events or products from our shop. You can reschedule your visit to a date within the next 12 months.
- Flexi Tickets: You can change the date and time of your booking up to 9am on the day of your visit by contacting us. Unlimited free changes per ticket. The transfer of your booking is subject to availability and cannot be used for any special events or products from our shop. You can reschedule your visit to a date within the next 12 months.
- Cancellation: Standard fees for late cancellation are 100% of the booking. To notify us of the potential cancellation of your booking, please contact us.
- Arrival / Late arrival: We ask all visitors to arrive at least 10 minutes before their scheduled tour time. The Real Mary King’s Close reserves the right to refuse entry to any visitors arriving after their scheduled tour time. The Real Mary King’s Close retains absolute discretion as to whether late-arriving visitors will be charged for their tour. Standard fees for late arrival will be 100% of the booking.
- No-shows: The Real Mary King’s Close retains absolute discretion as to whether visitors who do not arrive for their tour will be charged. Standard fees for no-shows are 100% of the booking.
- Translator: Any groups wishing to bring a translator will be required to book a private tour. To book a private tour, please contact us.
- Audio guides are available in English, French, German, Italian, Spanish, Portuguese, Hungarian, Polish, Dutch and Mandarin. If you require an audio guide, please reserve them in advance by contacting us and quote your booking reference. We cannot guarantee audio guides will be available if they are not pre-booked.
- Photography: Photography is not permitted during any tour at The Real Mary King’s Close.
- Extras: All extras have to be redeemed on the day of the visit. Extras are non-refundable.
Click here for group bookings’ terms & conditions.
The Real Mary King’s Close reserves the right to refuse entry on to a tour or remove any person who:
- Arrives late for their tour
- Is suspected to be under the influence of drugs or alcohol
- Does not respect the historical nature of the attraction
- Behaves in a manner which is disruptive to the enjoyment of other visitors.
- Behaves in a manner which compromises the safety of other visitors or staff.
- Uses verbal or physical threats or insults toward any member of staff.
Continuum Attractions is committed to achieving the highest standards of Health & Safety to all its visitors and employees. We are proud of the processes, systems and procedures we have in place across our business. Health & Safety is much a part of our company culture as our dedication to delivering unique experiences in memorable locations.
