The Real Mary King’s Close reserves the right to charge for any amendments made within the 48 hour period prior to arrival.
Cancellations must be made at least 48 hours in advance of your arrival time.
Full pre-payment must be made at least 7 days in advance of your visit. Please contact us if you are having problems making payment for your group.
All payments must be made in pound sterling (£).
Failure to pay for your visit will result in your booking being released 7 days before your expected arrival time.
Cheques must be made payable to The Continuum Group Ltd and sent to Continuum, St Edmund’s House, Margaret Street, York, YO10 4UX. Please ensure your Reservation Number is noted on the back of your cheque.
Credit card payments should be made by calling the Reservations Office on +44 (0) 1904 261 262.
If payment is made by bank transfer, all bank charges are the responsibility of the customer.
A Remittance Advice should be sent to the Reservations Office to confirm all BACS transfers. Your booking will not be confirmed until we have received the payment into our bank.
Once payments have been received a receipt will be sent out.
Tickets are non-refundable and non-transferable.
Cancellations must be made at least 48 hours in advance of your arrival time. The Real Mary King’s Close retains absolute discretion as to whether late cancellations will be charged. Standard fees for late cancellation are 100% of the booking. To cancel your booking please call +44 (0) 1904 261 262.
Groups who do not arrive for their tour will not receive a refund on their tickets or have the option to transfer their booking.
All tours have capacity of 21 people. If your group is less than 21 the remaining spaces will be sold to the general public unless you choose to have a private tour.
Any groups wishing to bring a translator will be required to book a private tour.
Continuum Attractions is committed to achieving the highest standards of Health & Safety to all its visitors and employees. We are proud of the processes, systems and procedures we have in place across our business. Health & Safety is much a part of our company culture as our dedication to delivering unique experiences in memorable locations.