Meeting Room Terms & Conditions

Please read the terms and conditions carefully before hiring our meeting room.

• Booking
  • Bookings for the Meeting Room must be pre-booked at least 7 days in advance.
  • All bookings remain provisional until full payment has been received.
  • Once full payment has been received your booking will be confirmed via email.
  • All provisional bookings will be released 7 days prior to the arrival date.
  • To amend your booking please email corporatebookings@realmarykingsclose.com
  • The Real Mary King’s Close reserves the right to charge for any amendments made within the 48-hour period prior to arrival.
  • The Real Mary King’s Close reserves the right to accept or decline any extras/catering you may wish to add to your event.
  • The nature of your booking must not in any way pose threat to damage to our brand/reputation or the fabric of the building and condense.
  • The Real Mary King’s Close reserves the right to refuse entry or remove any person who:
    • Is suspected to be under the influence of drugs or alcohol.
    • Does not respect the historical nature of the attraction.
    • Behaves in a manner that is disruptive to the enjoyment of other visitors.
    • Behaves in a manner that compromises the safety of other visitors or staff.
    • Uses verbal or physical threats or insults toward any member of staff.
• Payment
  • Full pre-payment must be made at least 7 days in advance of your visit. Please contact us if you are having problems making payment for your group.
  • All payments must be made in pound sterling (£).
  • Failure to pay for your visit will result in your booking being released 7 days before your expected arrival time.
  • Cheques must be made payable to The Continuum Group Ltd and sent to Continuum, St Edmund’s House, Margaret Street, York, YO10 4UX. Please ensure your Reservation Number is noted on the back of your cheque.
  • Credit card payments can be made by calling the Reservations Office. Please request a call to make payment upon booking.
  • If payment is made by bank transfer, all bank charges are the responsibility of the customer.
  • A Remittance Advice should be sent to the Reservations Office to confirm all BACS transfers. Your booking will not be confirmed until we have received the payment into our bank.
  • Once payments have been received a receipt will be sent out.
• Cancellation
  • Cancellations must be made at least 48 hours in advance of your arrival time. The Real Mary King’s Close retains absolute discretion as to whether late cancellations will be charged. Standard fees for late cancellation are 100% of the booking. To cancel your booking please email corporatebookings@realmarykingsclose.com
  • Groups who do not arrive for their Event will not receive a refund or have the option to transfer their booking.