The Real Mary Kings Close has an exceptional opportunity for an experienced Operations Manager to join our talented team.
An award winning attraction, The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.
The Operations Manager will support the General Manager in team leadership. This role will offer the right candidate the opportunity to manage the day to day running of the Attraction. They will lead and develop our Operational Duty Managers and Storyteller team to deliver exceptional guest service and develop creative and innovative approaches to ensure successful commercial performance, together with a memorable guest experience.
The Ideal Person
You will have previous experience in a similar role within a tourist attraction. We are looking for a strong leader with proven success in managing operational teams. You will demonstrate a high level of thought leadership with a track record of delivering results. You will be passionate about building a career in the Tourism industry and have a strong focus on guest experience.
You will be involved in designing new on-brand specialist tours, creating new scrips and dealing with props, so creative flair is essential.
You will also have a sound understanding of financial procedures and practices alongside effective management of both budgets and people. Flexibility to work some evenings and weekends is also a requirement.
Safety is our number one priority so this role will be responsible for managing immediately any incidents, which may affect the health and safety of other team or guests of the attraction. You will also be responsible for updating and implementing risk assessments so previous experience is a must!
Our attraction’s success revolves around our guests and our guests will expect very high standards, so everything we do will be geared towards giving them an outstanding experience during their visit.
What we offer
Salary: £38,000 per annum plus a non-contractual bonus.
Contract: Full time permanent (40 hours per week)
We also offer an excellent benefits package:
- The opportunity to purchase additional leave
- Company pension
- Employee discount
- Wellness programmes
- Free health cash plan
- Income protection
We are a company dedicated to investing in your career and development. We also offer the opportunity to work in a fantastic cultural environment where the team work collaboratively and 81% of whom have stated that they are proud to work at their attraction.
Does this opportunity interest you?
Download application pack here
