Guest Services and Operations Administrator
Join our team as the Guest Services and Operations Administrator at The Real Mary King’s Close.
The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.
As the Guest Services and Operations Administrator you will be responsible for providing professional administrative and operational support across the entire attraction. You will ensure that every interaction reflects our commitment to quality, service and a warm welcome, while also supporting the wider team in achieving their objectives.
You will manage a broad range of administrative duties, from responding to enquiries via phone and email, to maintaining accurate financial records and processing payments through systems. You will also take ownership of responding to third-party review platforms as well as managing the group booking system, ensuring enquiries and reservations are processed accurately and promptly. This exciting role also offers you the opportunity to support in the planning and delivery of Events, and Trade Shows.
You will be a highly organised and proactive individual who takes pride in delivering excellent administrative support. You will have strong administration skills, with the ability to manage multiple tasks efficiently while maintaining a high level of accuracy and attention to detail.
A natural people person, you will be guest-focused and committed to delivering a positive experience at every interaction. Your communication skills will be exceptional, with the confidence to engage with a wide range of colleagues and visitors in a professional and approachable manner.
You will thrive in a team environment, building strong working relationships and contributing positively to a shared goal. With a collaborative mindset, you are always willing to support others, ensuring the wider team operates smoothly and effectively.
Above all, you will bring a positive attitude, strong work ethic, and a genuine enthusiasm for working in a fast-paced, people-focused environment.
What we offer
In return, we offer a competitive salary and an excellent benefits package including:
Salary £25,000pa - 35 hours per week
·The opportunity to purchase additional leave
· Company pension
· Birthday leave
· Employee discount
· Wellness programmes
· Free health cash plan
Above all, we offer you the unique opportunity to join an energetic, passionate team who thrive on collaboration, share a real sense of belonging, and are driven by one mission - delighting our guests across our extraordinary portfolio of attractions.
For more information and details of how to apply click below:
